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Terms and Conditions:
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1. Inspection Fee, this is a non-refundable fee to be paid up front. It covers the time spent disassembling, diagnosing or assessing the issue to ascertain a cause and resolution.
2. Installing outlook or other applications & setting them up in our store may work fine but when shifted to a new environment i.e. bringing the computer home and using outlook or another application may not work due to a different network setup / layout wither dialup, high-speed or wireless.
3. Software cover, Virus /Trojans /Spyware /Adware /Fakeware /Updates /Applications added/Application Changes /Cache /Script affects /Process conflicts that damage or change an Operating System or Software environment are not covered under a warranty after the computer is returned to a customer.
4. Personal Data, Cyber Sanity is not liable for loss of data during servicing of a PC or other device. We recommend removing all SIM and memory cards before servicing. Where backup is offered and not accepted or data to be backed up is not included/correctly defined Cyber Sanity is not liable for data found to be missing. Note in the event of backup failing you will be provided with secondary solutions ASAP.
5. Issues not stated in the job notes may not be diagnosed and Cyber Sanity is not liable. Customers must have advised the agent and a note must be made for each issue needing to be fixed.
6. Items held by Cyber Sanity after 3 months of a quote being issued or a repair completed; without contact or reasonable explanation will incur a storage fee of $1 per day. If not fully paid off and collected or a quote left pending for more than 3 months the item will be recycled and Cyber Sanity will dissolve all liabilities.
7. Items sent to be recycled. All items not claimed within 3 months of a quote being issued or a repair job being completed, will be recycled. At which point Cyber Sanity is no longer liable to the client or any third party. No debt will be incurred for the non payment, however; Cyber Sanity reserves the right to recycle, sell or donate the equipment to charity.
8. Warranties, there is a 3 month return to base warranty on repairs and repaired parts from Cyber Sanity. Warranty only covers faulty products which have been used for their intended purpose. Please talk to your insurance advisor for any software, physical or surge damage related issues as warranties do not cover these. If a device has external damage at the point of purchase please tell Cyber Sanity. If the warranty is contested than the customer must be prepared to wait a reasonable time (which can be up to two weeks) for the device to be checked.
9. All quotes provided are estimates actual repair costs may differ. If the first repair fails which is generally not the case, a second quote will be provided and initial repair costs will not apply.
10. Clarity Notes provided to Cyber Sanity must be clear enough to not be misunderstood. If you believe a note written is incorrect or the intended meaning is wrong please ask to have it checked, also make sure you portray details as clearly and concisely as possible. Cyber Sanity is more than happy to spend time with you for the purpose of gaining a clear understanding of the issues affecting your computer.
11. Liquid damage Cyber Sanity may be able to repair computers with liquid damage but there is no warranty on any liquid damage repairs. Electronic products sent for repair within 24-48 hours have the highest success rate for major repairs of water/liquid damage. Data recovery is still possible for computers that can’t be repaired.
12. Data Recovery
A. AUTHORIZATION: The client authorizes Cyber Sanity to conduct an evaluation of the media to determine the nature of the damage and provide an estimate of the recovery cost plus timing. The client authorizes Cyber Sanity to receive then transport this media/equipment/data to, from & between their facilities.
B. LEGAL RIGHT: The client is the legal owner or authorized representative of the legal owner of the property and all data contained therein sent to Cyber Sanity. Any property left with Cyber Sanity unclaimed for 3months will be disposed of in the manner mentioned in points six and seven. At this time Cyber Sanity has no liability to the client or any third party.
C. LIMITED LIABILITY: Cyber Sanity shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data storage media supplied before, during or after service. In no event will Cyber Sanity be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent or consequential damages, however caused, before, during or after service even if Cyber Sanity has been advised of the possibility of damages or loss to persons or property. Cyber Sanity’s liability of any kind with respect to services, including any negligence on its part, shall be limited to the contract price for the services. The client and Cyber Sanity agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at the discretion of Cyber Sanity, additional attempts by Cyber Sanity to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Cyber Sanity Ltd service would be much greater if Cyber Sanity undertook more extensive liability. The client is aware of the inherent risk of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data or inability or recover data, or complete data recovery, including those that may result from the negligence of Cyber Sanity, and assumes any and all known risks of injury and property damage that may result.
D. CONFIDENTIALITY: Cyber Sanity will never share your information with anyone else unless required to by law.
2. Installing outlook or other applications & setting them up in our store may work fine but when shifted to a new environment i.e. bringing the computer home and using outlook or another application may not work due to a different network setup / layout wither dialup, high-speed or wireless.
3. Software cover, Virus /Trojans /Spyware /Adware /Fakeware /Updates /Applications added/Application Changes /Cache /Script affects /Process conflicts that damage or change an Operating System or Software environment are not covered under a warranty after the computer is returned to a customer.
4. Personal Data, Cyber Sanity is not liable for loss of data during servicing of a PC or other device. We recommend removing all SIM and memory cards before servicing. Where backup is offered and not accepted or data to be backed up is not included/correctly defined Cyber Sanity is not liable for data found to be missing. Note in the event of backup failing you will be provided with secondary solutions ASAP.
5. Issues not stated in the job notes may not be diagnosed and Cyber Sanity is not liable. Customers must have advised the agent and a note must be made for each issue needing to be fixed.
6. Items held by Cyber Sanity after 3 months of a quote being issued or a repair completed; without contact or reasonable explanation will incur a storage fee of $1 per day. If not fully paid off and collected or a quote left pending for more than 3 months the item will be recycled and Cyber Sanity will dissolve all liabilities.
7. Items sent to be recycled. All items not claimed within 3 months of a quote being issued or a repair job being completed, will be recycled. At which point Cyber Sanity is no longer liable to the client or any third party. No debt will be incurred for the non payment, however; Cyber Sanity reserves the right to recycle, sell or donate the equipment to charity.
8. Warranties, there is a 3 month return to base warranty on repairs and repaired parts from Cyber Sanity. Warranty only covers faulty products which have been used for their intended purpose. Please talk to your insurance advisor for any software, physical or surge damage related issues as warranties do not cover these. If a device has external damage at the point of purchase please tell Cyber Sanity. If the warranty is contested than the customer must be prepared to wait a reasonable time (which can be up to two weeks) for the device to be checked.
9. All quotes provided are estimates actual repair costs may differ. If the first repair fails which is generally not the case, a second quote will be provided and initial repair costs will not apply.
10. Clarity Notes provided to Cyber Sanity must be clear enough to not be misunderstood. If you believe a note written is incorrect or the intended meaning is wrong please ask to have it checked, also make sure you portray details as clearly and concisely as possible. Cyber Sanity is more than happy to spend time with you for the purpose of gaining a clear understanding of the issues affecting your computer.
11. Liquid damage Cyber Sanity may be able to repair computers with liquid damage but there is no warranty on any liquid damage repairs. Electronic products sent for repair within 24-48 hours have the highest success rate for major repairs of water/liquid damage. Data recovery is still possible for computers that can’t be repaired.
12. Data Recovery
A. AUTHORIZATION: The client authorizes Cyber Sanity to conduct an evaluation of the media to determine the nature of the damage and provide an estimate of the recovery cost plus timing. The client authorizes Cyber Sanity to receive then transport this media/equipment/data to, from & between their facilities.
B. LEGAL RIGHT: The client is the legal owner or authorized representative of the legal owner of the property and all data contained therein sent to Cyber Sanity. Any property left with Cyber Sanity unclaimed for 3months will be disposed of in the manner mentioned in points six and seven. At this time Cyber Sanity has no liability to the client or any third party.
C. LIMITED LIABILITY: Cyber Sanity shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data storage media supplied before, during or after service. In no event will Cyber Sanity be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent or consequential damages, however caused, before, during or after service even if Cyber Sanity has been advised of the possibility of damages or loss to persons or property. Cyber Sanity’s liability of any kind with respect to services, including any negligence on its part, shall be limited to the contract price for the services. The client and Cyber Sanity agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at the discretion of Cyber Sanity, additional attempts by Cyber Sanity to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Cyber Sanity Ltd service would be much greater if Cyber Sanity undertook more extensive liability. The client is aware of the inherent risk of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data or inability or recover data, or complete data recovery, including those that may result from the negligence of Cyber Sanity, and assumes any and all known risks of injury and property damage that may result.
D. CONFIDENTIALITY: Cyber Sanity will never share your information with anyone else unless required to by law.